I was on customer service waiting for 20 minutes before they hung up on me. Anansiya ended the chat with out telling me.

I complained about my new upgrade of the suite and asked how to do the Corel 30-Day Money-Back Guarantee. Karen Lauro 7:46:07 PM: I dealt with Anansiya Sebastian eariler today. The credit card company felt over a dozen correspondence without solution was beyond due diligence. Told credit card I was outraged about customer service and unimpressed with the 2021 upgrade over my current 2019 suite version. Submitted dispute with credit card due to not receiving working product paid for, then, after a week and a half, lack for support for advertised Corel 30-Day Money-Back Guarantee. Second week about returning Coreldraw Suite 2021 with Corel 30-Day Money-Back Guarantee because I was outraged about customer service and now unimpressed with the 2021 upgrade over my current 2019 suite version. Initially, first week, about getting working product I paid for. Subset of ~20 correspondences and 2 calls to customer service. Any ideas of how to get what you paid for out of Corel? The only way I can think of is to cancel my credit card payment, and find a winzip replacement. That was a week ago, technical service has yet to contact me. She said she could do nothing, but would send a request to technical service who would get a hold of me and address my problem. I called Corel customer service, waited for 20 minutes to get a person who barely spoke or understood English. I included the VP of products Prashant Ketkar on the distribution list. I let them know I thought they were incompetent. Nothing happened, except I got an email form letter asking if I thought there support was great or needed help. I recieved emails from the chat 3 times saying please respond, I did, 3 times, with images showing what was happening. I contacted Corel using the chat agent, it never responded after over an hour.

I contacted Cleverbridge a second time, they said to contact Corel. I contacted Cleverbridge, they sent me new link and registration code, which failed again. When I installed as instructed it deleted the paid-for earlier version, but failed to register, indicating the registration number was for a different version. When it came to WinZip, I downloaded as instructed. Cleverbridge sent me an email with links and registration numbers. I just purchased the Corel Suite upgrade to replace my 2019 version of the suite.

Winzip standard suite